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Welcome to our help page

With over 30 years of experience in the tyre and wheel business, this page is designed to answer the most common questions you may have.

You can find information on the order status in your account area.

Find answers by topic

Shipping & Delivery

Where is my order?

Why haven't all my items arrived?

Who makes the deliveries?

What can I do if something has gone wrong with my order?

Return & Refund

Do I have a right to withdraw?

What do I do in case the goods ever have a defect/lack?

How can I return my goods?

How can I cancel my order?

How can I change my order?

How do I get a copy of my invoice?

Are there any shipping costs for a return?


How can I pay?

How much are the shipping costs?

Are VAT and shipping costs included in the price of the goods?

Where do I find my credit card's confirmation number?

What happens to my credit card data?

When will my return be refunded?

Redeem voucher

Tyre specifications

Are the tyres actually new?

Tyre age - how long may an unused product actually be sold as a new product?

What is the inflation pressure for wide tyres?

TPMS (Tire Pressure Monitoring Systems) – what is that?

What information is on a tyre?

Is there any marking for winter tyres that I can use to recognise whether or not a tyre meets the minimum legal requirements?

The most important information concerning the EU Tyre Label

Rims & complete wheels specifications

Do I require wheel bolts for complete steel wheels if I already have wheel bolts?

Are the accessories supplied with the alloy rims?

What does a complete wheel include?

Do your rims and complete wheels include a general operating permit (ABE)?

Who will fit my tyres or complete wheels?

What are rims with ECE marking?

Shipping & Delivery

You can the estimated delivery time for your order on the product detail page, in the order overview and in your order confirmation e-mail.

If part of the delivery is missing, you will usually receive it the next day. Many parcel services reschedule some of their deliveries due to limited capacity in their vehicles.

However, if any part of your delivery does not arrive on time, please contact our customer service department.

Delivery is made using parcel carriers (DPD, GLS, DHL, FedEx, Trans-o-Flex or UPS).
We send you regular status updates by e-mail.

Delivery will be made to the address you have chosen (to your address, to a different address, to a fitting company).

Just send us an email to info.dk@rubbex.com, describing exactly what's gone wrong, and we'll take care of it for you.

Return & Refund

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier takes or has taken possession of the goods (or the last item in the case of a contract for several items ordered in a single order and delivered separately, or the last part of the shipment or piece in the case of a contract for the delivery of one item in several partial shipments or pieces).

In order to exercise your right of withdrawal, you must inform us (reifencom GmbH, Südfeldstr. 16, 30453 Hannover, Germany e-mail: info@rubbex.com telephone: 078737890) by means of a clear notification (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
You may use the enclosed withdrawal template for this purpose, but this is not compulsory.

To meet the withdrawal deadline, you only need to send the notification of your exercise of the right of withdrawal before the end of the withdrawal period.

You will find further information in our General Terms and Conditions.

We are not the manufacturer of the goods we deliver. In the event of any claim under the Product Liability Act, we will provide the name and address of the relevant manufacturer immediately on request. If the goods are damaged or have another defect (e.g. incomplete delivery), you are entitled to your statutory warranty rights in relation to us. The statutory warranty period is 24 months from the day the goods are delivered to you.

For contractors: the warranty period is 12 months from the day the goods are delivered to you.

This reduction of the limitation period shall not apply in the event of malice, any lack of quality guaranteed by us or in cases of injury to life, limb or health for which we are responsible or in the event of damage caused by gross negligence on our part. In these cases, the statutory limitation provisions shall apply exclusively.

Please contact our customer service department if you have any complaints.

There are several options.

You can return the goods to us yourself and at your own expense. When doing so, please make sure that you send us the tracking number by e-mail so that we can confirm receipt of the goods.

Or you can use our pick-up service.
To do so, please contact our customer service department.
The costs for return shipment will be charged as appropriate.

You can tell us you would like to cancel your order. Contact us by telephone or by e-mail.

Orders can only be changed in writing. You just need to send us your requested change by e-mail. You will then be advised whether the change was possible or not.

You will need to contact our customer service department.
The invoice will then be sent to you again by e-mail.

You are responsible for the costs of returning the goods.


The payment of the goods is made optionally via one of the following accepted payment methods:

  • Advance payment
  • Credit card
  • PayPal

Shipping is per order. The shipping costs correspond to a share of the costs for shipping and packaging. We cover the rest for you.

We will pay the rest for you. Please refer to the shipping costs table for information on the amount of the shipping costs.

All prices include any applicable VAT plus any shipping costs.

If you want to pay by credit card, please enter the following during your order: your credit card number, the 3-digit confirmation number (see fig. below) and the validity information. Every current credit card includes a card confirmation number (Mastercard since 1997, VISA since 2001). The back of your VISA or Mastercard also features the card number (in the signature field); the three-digit card confirmation number is given directly behind this number

For American Express cards, you will find the 4-digit confirmation number on the front side, slightly offset:

 For American Express cards, you will find the 4-digit confirmation number on the front side, slightly offset:

The confirmation number is designed to reduce misuse of your credit card data, thereby limiting the probability of financial losses for the purchaser as well as for the merchant.

Credit card data (as well as all other data provided via secure SSL forms) is transferred encrypted from your Internet browser to our web server.
The data you entered is only used for the payment transaction. We don't store your credit card's confirmation number for any longer than the one-time debiting of your card for the order.

As soon as the goods are received in the Zetral warehouse and your goods have been logged with our complaints department, a credit note will be issued and the refund will be arranged immediately.

A voucher can be redeemed for online purchases on www.rubbex.com. To do so, please use the voucher field in the order process. A voucher cannot be combined with other discounts and can only be used once. It is not possible to spread the voucher value across multiple orders. Any unused credit is forfeited.

Tyre specifications

In the segment of quality, branded and premium tyres we only sell new tyres. Our tyres always meet the highest requirements and are taken from the current production of the corresponding manufacturers. We place the greatest value on the quality of our tyres.

We also place the greatest value on the quality of our retread tyres of European origin to which, at the time of delivery, the same warranty and product liability criteria do, of course apply, as to new tyres.

In the segment of quality, brand and premium tyres, we exclusively sell new tyres from the running production of the corresponding manufacturer.

Even though tyres are considered as new up to an age of a maximum of five years according to the Bundesverband Reifenhandel und Vulkaniseur-Handwerk e.V. (BRV - German Tyre Retailer and Vulcanization Trade Association) provided an appropriate and professional storage, the production data of the tyres offered by us are usually considerably newer than this recommendation. (Source: https://www.bundesverband-reifenhandel.de/verbraucher/reifenkauf/).

The same applies for our tyres for two-wheeled vehicles. We always sell the tyres from the most current productions. As we also provide very special motorcycle tyres that are produced individually for specific motorcycle types (special identification), older years of production are occasionally also sold; however these are always kept in a good order and condition due to professional storage.

A Tire Pressure Monitoring System (TPMS), or Reifendruck-Kontrollsystem (RDKS), is “…a system fitted on a vehicle which can evaluate the pressure of the tires or the variation of pressure over time and transmit corresponding information to the user while the vehicle is running” (chapter I, article 3, number 7 of the EU regulation 661/2009).

This technical monitoring of the tire pressure in everyday life is useful because many tire damages come into being due to loss of pressure which is often recognized too late by the drivers of the vehicles. A tire pressure that is too low again leads to higher fuel consumption and a weakened driving behaviour. Closely related to that is an increase of the tire temperature as well as a greater wear - and finally the tires can suddenly burst because of the tire pressure that is too low, a big safety risk for all vehicle passengers!

Tire Pressure Monitoring Systems shall minimize safety risks

TPMS have been in existence for many years, in the USA they have been mandatory for the monitoring of new vehicles for a longer period of time. Also in Europe there are regulations for TPMS, which have been established in the EU regulation 661/2009 as of July 13th, 2009:

  • According to this, all new type approved vehicles of the class M1/M1G have had to be fitted with a Tire Pressure Monitoring System (TPMS) according to ECE-R 64 since November 1st, 2012.
  • Further, from November 1st, 2014 all newly registered vehicles of the class M1/M1G need to be fitted with a Tire Pressure Monitoring System (TPMS) according to ECE-R 64. The named vehicle class includes vehicles used for the carriage of passengers with up to eight seats except for the driver’s seat, i.e. passenger cars, cross-country vehicles and mobile homes

In the EU regulation 661/2009 as of July 13th, 2009, the legislator does not regulate which TPMS (active/direct or passive/indirect) need to be fitted - as long as TPMS meet the ECE-R64, active/direct and passive/indirect TPMS are permitted.

We support active Tire Pressure Monitoring Systems

Our offered Tire Pressure Monitoring Sensors support active TPMS. Active TPMS consist of more components, which work together on the vehicle and thereby monitor the tire pressure: For an active TPMS a programmed tire pressure monitoring sensor which measures the temperature of each tire in addition to the tire pressure is installed on each tire. The measured values are sent to the control unit in the vehicle (usually the on-board computer of the vehicle) when the vehicle is driving together with an individual identification of the tire pressure monitoring sensor.

Active Tire Pressure Monitoring Systems offer more safety!

Active TPMS with tire pressure monitoring sensors work more detailed because they can recognise slower loss of diffusions as well as fast pressure loss. In a few years active TPMS and tire pressure monitoring sensors will be so naturally a part of the vehicle equipment as ABS is today.

But despite the additional safety you should not forget that TPMS and tire pressure monitoring sensors can neither correct the tire pressure themselves nor give information about the tread depth of the tires - tires are the link between the vehicle and the road, and therefore it is important to check the tires regularly oneself or to have it checked in one of our fitting stations.

Note: As a standard our complete wheel fitting is made without the tire pressure monitoring sensor.

Please keep in mind that starting from November 1st, 2014 all newly registered vehicles in the EU of the class M1/M1G (passenger cars, cross-country vehicles and mobile homes) need to have a TPMS.

If your vehicle has an active or direct TPMS with tire pressure monitoring sensors, you can order tire pressure monitoring sensors as an additional equipment for specific models of a vehicle. This possibility is shown to you, as far as it is offered by us, during the order process. Tire pressure monitoring sensors ordered by you will be fitted onto your complete wheel and programmed by us and you need to activate it on your vehicle after receipt.

In principle, a wide tyre has the same air volume as the standard model so requires the same inflation pressure. However, for safety reasons, wide tyres may require different inflation pressures than standard tyres. This depends on the weight load of the tyre, the maximum speed of the vehicle and the load index LI. The tyre manufacturer's specifications and your vehicle's operating instructions can always be used as a guide to inflation pressures.

  1. Brand
  2. Profile name
  3. Tyre width in mm
  4. Aspect ratio
  5. Tyre type
  6. Size in inches
  7. Load index
  8. Speed index
  9. Tubeless
  10. Date of manufacture
  11. The indication “Three peak mountain snow flake” (3PMSF) is awarded from the American road administration and marks tyres, which reach in a test a better traction on ice and snow compared to a reference tyre.
  12. Enhanced tyres
  13. The M+S symbol (mud and snow) is an unprotected identification of a tyre, whose tread, tread compound or structure is primarily designed to give a better driving - and traction performance on snow compared to a tire without M+S symbol (EU Regulation no. 661/2009 of 13 July 2009 ).
  14. The ECE mark certification agreed upon by the Economic Commission for Europe (ECE) is a marking of the vehicle components subject to approval. It consists of a capital E in a circle as well as an approval number related to the ECE Regulation and proves that the components marked that way have undergone all tests and approvals and that an ECE design certification has been given. The states and offices participating in the ECE procedure acknowledge the design certifications given by the others.

Suitable tyres for winter road conditions would be M+S tyres or, alternatively, a year-round tyre which features the M+S marking on its wall. The following minimum tread depths are recommended for these tyres:

For car, off-road, SUV and light lorry tyres, the minimum tread depth is 4 mm; for lorry and bus tyres, the minimum tread depth amounts to between 6-8 mm (at least for the tyres on the drive/traction axle).

According to UN-ECE regulations (ECE-R30 and 54), EC Directive 92/23 EEC and StVZO (§ 36), winter tyres must be marked by the letters "M+S". This also applies to year-round tyres (all-season, all-weather), which also bear the marking "M+S".

The snowflake symbol is an another asset during winter and marks “thoroughbred winter tyres”. This means that according to the SRTT Standard (Standard Reference Test Tyre), a winter tyre must feature a minimum of 7% improved traction value on snow than any normal tyre that is marked "M+S". Such tyres only receive the snowflake symbol.

What is the EU Tyre Label?

EU-Reifenlabel Starting on November 1st, 2012 the new European Tyre Labelling Regulation EU/1222/2009, short EU Tyre Label, applies. This regulation applies for all newly produced tyres from CW27/2012 onwards.

The EU Tyre Label informs about the criteria fuel efficiency, wet grip and external rolling noise, and is binding for all tyres of cars, light trucks and trucks (C1, C2 and C3) across the EU member states.

The aim of the EU Tyre Label is to increase the safety, environmental protection and economic efficiency of road transport by promoting fuel-efficient and safe tyres with low noise levels.

Next to the EU Tyre Label you should continue to include relevant tyre tests as an important factor in your buying decision, as the new EU Tyre Label only tests three important criteria. This means that for instance neither the drivability of summer tyres on a dry road nor the grip on snow of winter tyres is tested.

Every tyre and every tyre size has its own EU Tyre Label because the different tyre sizes of one item number of one manufacturer behave differently regarding the three characteristics fuel efficiency, wet grip and external rolling noise.

To which tyres does the EU Tyre Label apply and to which does it not apply?

The EU Tyre Label is binding for all tyres of cars, light trucks and trucks (C1, C2 and C3) across the EU member states which have been produced after July 1st, 2012.

EU-Label - KlasseThe respective vehicle class is given at the left bottom of the EU Tyre Label.

This Regulation shall not apply to:

  • motorcycle tyres
  • re-treaded tyres
  • off-road professional tyres
  • tyres designed to be fitted only to vehicles registered for the first time before 1 October 1990
  • T-type temporary-use spare tyres
  • tyres whose speed rating is less than 80 km/h
  • tyres whose nominal rim diameter does not exceed 254 mm or is 635 mm or more
  • tyres fitted with additional devices to improve traction properties, such as studded tyres
  • tyres designed only to be fitted on vehicles intended exclusively for racing

Which criteria are valuated through the EU Tyre Label?

Fuel Efficiency

Kraftstoffeffizienz Fuel efficiency is measured by means of the rolling resistance of a tyre: The lower it is, the lower the fuel consumption. The categorization of fuel efficiency is made on a scale of seven classes: from A (greatest efficiency) to G (lowest efficiency), whereby class D is not used. An improvement from one class to the next more efficient class means an approximate saving of 0.1 l fuel per 100 km.

Rolling resistance is the force that has to be set against the direction of movement of the tyre. Force is demanded by the vehicle engine in order to compensate for the rolling resistance. Thereby fuel is consumed. The following guides as a rule of thumb for cars: A reduction of the rolling resistance by 6% leads to a reduction of fuel consumption by 1%.

The data about the energy efficiency rating as part of fuel efficiency are the result of a harmonized testing procedure.

Wet Grip

Nasshaftung The wet grip is subdivided into the classes A (shortest breaking distance) to G (longest breaking distance), whereby class D and G are not used. When going 80 km/h on a wet road, the difference in the breaking distance between adjacent categories (from one class to the following better class) is between 1 and 2 car lengths (3-6 m).

Wet grip refers to the bailout of tyres. It stands for the breaking ability of a tyre on a wet road. There are further parameters like e.g. roadholding or breaking behaviour on wet and dry road at higher speeds or the aquaplaning behaviour. For the Label, wet grip was chosen as the most significant aspect regarding reduced adhesion.

As it was the case with the data about the energy efficiency rating, the data about the wet grip class are the result of a harmonized testing procedure.

External rolling noise

Externes Rollgeräusch The noise emission of a tyre has an effect on the total noise level of the vehicle and does not only influence one’s own riding comfort, but also the noise pollution of the environment.

The external soundscape is measured exclusively; interior noise is excluded. In the EU Tyre Label the external rolling noise is divided into three categories, measured in decibel (dB) and compared with the European noise emission limits for external rolling noise of tyres. The general rule hereby is: The fewer black lines there are, the lower the external rolling noise as measured according to the EU limit.

Externes Rollgeräusch -1 The tyre is more than 3dB under the noise limit set according to the regulation 661/2009/EG

Externes Rollgeräusch -2 The tyre is up to 3dB and fulfils at least the noise limit according to the regulation 661/2009/EG

Externes Rollgeräusch -3 Fulfils at least the noise levels of the regulation 2001/43/EG

Where are the Label data for my tyres published / shown?

On our homepage we directly inform you at the item as well as in the list of results about the respective Label data to your tyre. Furthermore the individual classifications are sent together with the invoice. The tyres issued in our branches in Germany also have the Tyre Label and are handed out to you with the offer or invoice.

Are the assessment criteria of the Tyre Label sufficient to buy the tyre?

Next to the EU Tyre Label you should continue to include relevant tyre tests as an important factor in your buying decision, as the new EU Tyre Label only tests three important criteria. This means that for instance neither the driveability of summer tyres on a dry road nor the grip on snow or breaking on ice of winter tyres is tested. In contrast, you find up to 11 further crucial test criteria for an objective valuation of the tyre characteristics in tyre tests.

Test criteria Tyre label tire test
Dry road    
Driving stability minus plus
Handling minus plus
Braking minus plus
Wet road    
Braking plus plus
Driving stability minus plus
Handling minus plus
Aquaplaning minus plus
Lateral guidance minus plus
Rolling noise    
Internal minus plus
External plus plus
Rolling resistance plus plus
Tyre wearing minus plus
PAH in Tires minus plus
High-Speed examination minus plus

Reference: BRV Bundesverband Reifenhandel und Vulkaniseur-Handwerk e.V.
wdk Wirtschaftsverband der deutschen Kautschukindustrie e. V.

Further even premium brands hardly reach the “AA-labelling” with the current state of the art. As soon as for example the value of fuel efficiency is changed, this automatically has effects on the wet grip and vice versa.

Does the quality of a tyre with EU Tyre Label differ from a tyre without label?

No! The tyre manufacturer guarantees that a tyre with the same item number has the same quality no matter if it was produced before or after July 1st, 2012. Therefore you can drive tyres of the same item number with and without EU Tyre Label without worries.

What do the industry and organizations say about the EU Tyre Label?

Industry and organizations generally welcome the introduction of the EU Tyre Label. That way a basis regarding the customer information, the driving safety and for the reduction of energy consumption and thereby the environmental protection is created. The customer can include this in his buying decision.

However, manufacturers point out that relevant tyre tests of the specialist press offer more information than the Tyre Label, which can therefore not serve as a substitution.

Furthermore the actual fuel consumption and safety in road transport strongly depend on one’s own driving behaviour. An ecological way of driving can reduce the fuel consumption notably. The mandatory tyre pressure has to be satisfied and checked regularly in order to reach the ideal fuel efficiency and wet grip.

What is reifen.com’s opinion about the EU Tyre Label?

We support the effort to bring safety, environmental protection and efficiency into service by promoting fuel efficient, safe and quiet tyres.

We believe that you should continue to consult relevant tyre tests in your buying decision next to the EU Label, because the Label only tests three criteria and does not include other important tyre features.

For example no other criteria for grip on snow or breaking on ice of winter tyres are considered. Further, the actual fuel consumption and safety on the road are strongly dependent on one’s own driving behaviour. Fuel consumption can be reduced considerably through an ecological way of driving; the required tyre pressure is to be kept and checked regularly in order to reach the ideal fuel efficiency and wet grip.

Rims & complete wheels specifications

If these are the original serial-production wheel bolts, then you can use these and do not need to order any more.

The wheel bolts that are offered in your shopping cart may be removed from the order by clicking the small X beside the item.

We check the TÜV certificate individually for each order of alloy rims or complete alloy wheels. If the TÜV certificate states that particular fitting materials are required, we will supply these as well.

Unsere Komplettrad-Preise beinhalten Felge, Reifen, Ventil, Montage des Reifens auf die Felge, und Auswuchten. Bei Alu-Kompletträdern kommt eventuell erforderliches Befestigungsmaterial hinzu.

Jedes Komplettrad wird nach Bestellung individuell für Sie montiert, und unsere Komplettrad-Montage erfolgt standardmäßig ohne Reifendruck-Kontrollsensor.

Bitte beachten Sie, dass ab 1. November 2014 alle in der EU neu zugelassenen Fahrzeuge (PKW, Geländewagen und Wohnmobile mit Erstzulassung) über ein Reifendruckkontrollsystem (RDKS) verfügen müssen. Wenn Ihr Fahrzeug über ein aktives RDKS mit Reifendruck-Kontrollsensoren verfügt, können Sie bei uns für bestimmte Fahrzeugmodelle RDK-Sensoren der Marke Schrader als Zusatz-Ausstattung bestellen. Diese Möglichkeit wird Ihnen, soweit von uns angeboten, im Bestellprozess angezeigt. Von Ihnen bestellte RDK-Sensoren werden von uns im Komplettrad montiert und programmiert und müssen von Ihnen nach Erhalt am Fahrzeug aktiviert werden.

A general operating permit (ABE) is always included.

You are free to choose who fits your new tyres or complete wheels: we will deliver your new tyres or complete wheels to your home, to a workshop or to a different address of your choice. You decide!

Have your tyres or complete wheels fitted quickly, professionally and cost-effectively at one of the authorised workshops at set rates. You will find an overview of the fitting rates in the „Workshop“ section.

We will of course help you to find a workshop - search either before you place your order or during the order process using your postcode.

The result of your search will list your nearest workshops. You will also be given important information about each workshop, including the address, contact details, opening hours, an overview of the range of services offered, a route planner and much more.

Light alloy wheels with ECE marking (Economic Commission for Europe) comply with European ECE Regulation 124.

ECE standardisation is an international system for the approval of vehicles and vehicle parts.

This has the following advantages:

  • These wheels can be used throughout Europe and in many other member countries without further approval.
  • As they do not require a special entry in the vehicle documents, this saves on registration costs.
  • An ECE-approved rim can be installed without any structural modifications to the standard fitting parts of the relevant approved vehicle.
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